Terms and Conditions
We look forward to welcoming you. When you make your booking, you are entering into an agreement with us. Please read our terms and conditions of booking below.
In these terms and conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted later). “We”, “us” and “our” means Magnolia House Bed and Breakfast.
By now, we can expect that our mutual customers are aware of the risk of further Coronavirus spread, and as such the risk they are taking when making new reservations, particularly Non-Refundable bookings. Therefore for all new reservations made as of 1st May 2020, will be treated like any standard booking, according to our policies and procedures.
Arrival and Departure
Check in is available from 4.00pm to 8.00pm (16:00 to 20:00) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.
We ask that you please vacate your room by 10.00am (10:00) on the morning of departure.
Please note the cancellation policy before committing to a reservation.
Bookings made online or via online travel agents may be subject to differing terms and conditions in force at the time of booking. This is to protect your security in carrying out the booking and providing valid credit, debit or charge card details over the internet.
Cancellation by the Guest
We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.
Cancellation by Us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast of the same or lower Visit Britain grading in a similar standard of room(s). Should this establishment be more expensive than Magnolia House Bed and Breakfast, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.
Change of Room
If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.
Conditions of Stay
We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and well-being of guests. We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests. In such circumstances, any outstanding account must be settled.
Coronavirus (Covid – 19)
If any guests are experiencing Covid – 19 symptoms prior to arrival, such as, fever, cough, shortness of breath, or loss of taste and smell, we ask that you contact us, and allow us to reschedule your stay.
It is important to note, that for the safety of our guests and staff, any guests displaying symptoms consistent with Covid – 19 will be requested to seek medical attention. Should you be advised to self-isolate, we will request that you check out immediately and return home in line with HM Government guidance, in that you should use private transport and only drive yourself (if safe to do so). If you are unable to return home, you will be required to pay any additional costs that are incurred.
If not already provided, valid credit, debit or charge card details will be required prior to arrival to ensure contactless payment facilities are available, if required on check out.
Due to the constantly changing nature of HM Government guidance and advice, our internal operating practices and protocols will be continuously reviewed and immediately updated. The information detailed in this section may therefore change without notice.
Damage and Breakages
Please take care of our home and properties. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.
Evening Meal Reservations
We are pleased to offer our guests the facility to dine in (excluding Sunday evening). Please telephone or email in advance to book an evening meal and notify us of any special dietary requirements. All meals are prepared to order and therefore we require a minimum of 24 hours notice. Without pre-ordering, we will unfortunately not be able to provide a meal on the day of arrival.
As Evening Meals are purchased for and prepared to order, if an order is placed and cancelled after 12 noon on the day of dining or not taken for any reason, the full cost of the meal will remain payable.
Evening meals are subject to availability.
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, contagious diseases and all similar events outside our control.
- Up to 30 days before arrival: 25% of the order amount.
- 30-15 days before arrival: 75% of the order amount.
- 14 days or less before arrival: 100% of the order amount.
- 50% non-refundable deposit received by Magnolia House Bed and Breakfast within 14 days of receiving the booking confirmation.
- Remaining order amount received by Magnolia House Bed and Breakfast at least 14 days before arrival. We reserve the right to cancel a reservation if payment is not received by the due date.
The deposit is non-refundable and applies to the arrangements and number of confirmed participants at the time of making the reservation, regardless if the number of participants may be reduced at a later point once the booking has been confirmed by you.
In addition, valid credit, debit or charge card details must be provided prior to check in.
Substantial changes and cancellation by client
A “substantial change” means a change of date, a change to duration of stay or a reduction in the number of rooms by 25% or more of the rooms originally booked.
Any substantial change to or cancellation of a booking must be notified verbally and then in writing. Notice of cancellation or substantial change will only be effective on the working day that it is received in writing. A working day is any day Monday to Friday other than bank and public holidays.
Where any change or cancellation changes the number of group members, we will recalculate the cost of the arrangements and re-invoice you accordingly.
You are strongly recommended to take out personal travel insurance for all members of your party. Please note that not all insurance policies intended for travel overseas are adequate to cover you for the stays featured on our website. It is your responsibility to ensure that the insurance cover you purchase is adequate for your needs. We do not check insurance policies.
You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £30.00 per set plus any additional costs incurred if any additional work is required, such as, locks having to be changed.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees during the course of their employment.
We are happy to return items that have been left following departure. However, there will be a minimum charge of £6.50 to cover postage and packaging.
We reserve the right to charge for missing items.
Payment is due on the morning of departure. We accept cash and the following valid credit, debit or charge cards; American Express, China Union Pay, Debit MasterCard, Delta, Diners Club, Electron, JCB, Maestro, MasterCard, PIN Train, UK Maestro and Visa.
We reserve the right to change our prices at any time. This does not affect bookings already made.
Smoking, including the use of e-cigarettes, is NOT permitted within any part of the establishment, except in designated areas. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.
We reserve the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.
All published rates are inclusive of VAT at the current rate.
By using our Wi-Fi Service you agree to the terms and conditions of use in force at the time.
We reserve the right to amend these terms and conditions at any time.
You acknowledge and agree that all intellectual property rights (including, but not limited to, copyrights (including rights in software), trademarks, database rights, patents and inventions) in and relating to the service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.
We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you.
If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.
This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.